Methods of Payment
It's easy to make a purchase at our web store. For your convenience, we accept VISA & MasterCard. However we only accept cards that have been issued in Canada or the United States. Please note that all our advertised prices are in Canadian dollars. If you would rather not use your credit card online from your home computer, you can have your order processed by calling a customer service representative at 1-800-667-0230.
Returning Products Purchased Online
Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely. If you are not satisfied with your order, you may exchange or return your product please contact us as soon as possible se we can help you.
For your convenience, we also accept returns by mail. Please fill out our Return qualification Form to request for a Return Merchandise Authorization number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Simply return the product in the same condition as when you purchased it Click here to fill out our Return Form.
We would be pleased to exchange or give you a refund in-store on most items you buy online, up to 30 days after your receive your order.
All products (both defective and non-defective) must be returned in their original purchase condition, IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.
Misprints
We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.
